Dear Valued Customers,
We hope this message finds you well. At Love City Car Ferries, Inc., we understand the importance of accessible transportation, particularly for those with medical needs. For years, we have been honored to offer complimentary rides to individuals requiring transportation for specific medical reasons, such as dialysis and cancer treatment. In addition, we have been proud to offer complimentary rides to select customers as a token of appreciation for their continued support. However, it has recently come to our attention that there have been instances of misuse of this privilege. Despite our best intentions, some individuals have taken advantage of our complimentary rides program, resulting in challenges for us to sustain this service for those who truly rely on it. As a result, we find it necessary to make adjustments to our complimentary rides program to ensure fairness and sustainability for all our customers. Effective March 15, 2024, Love City Car Ferries, Inc. will be implementing the following changes to our complimentary rides program:
These changes are designed to maintain the integrity of our complimentary rides program and ensure that it remains available to those who truly value and appreciate it. We understand that this adjustment may inconvenience some of our customers, but we believe it is necessary to uphold fairness and accountability within our community. We appreciate your understanding and cooperation as we implement these changes. If you have any questions or concerns regarding the updated policy, please do not hesitate to contact our customer service team at info@lovecitycarferries.com, insert "Complimentary Rides Program" in the subject of the email. Thank you for your continued support of Love City Car Ferries, Inc. We look forward to serving you with excellence in the future. Best wishes, Love City Car Ferries, Inc. Management Team
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The above schedule is in effect as of Feb. 8 th, 2024. Both vessels are operational. Thank you for your patience and understanding!Due to Inclement Weather Only 1 Vessel is Operational on 2/7/2024Dear Valued Customer,
Due to the weather, Love City Car Ferries, Inc will be operating 1 vessel on, 2/7/2024, on an abbreviated schedule. We ask that you come prepared for any delay or changes in our effort to provide a safe and secure car ferry service. Our last trip from Cruz Bay, St. John will be at 4:00 PM and our last trip from Red Hook, St. Thomas will be at 5:00 PM. If you have a reservation, please send us an email at info@lovecitycarferries.com and we will rebook or refund your reservation. Since our offices will be open only briefly this morning, contacting us by email is preferred. Stay safe and have a blessed day! Martin Luther King Jr. Day, Monday, January 15th, 2024Happy Martin Luther King Jr. Day! This day is important as it honors the civil rights leader Martin Luther King Jr., who played a crucial role in the American civil rights movement during the 1950s and 1960s. His efforts were instrumental in advocating for the end of racial segregation. King is best known for his powerful speeches, including the famous "I Have a Dream" speech, which emphasized the vision of a nation where people are judged by their character rather than the color of their skin. As we celebrate, we are all encouraged to engage in acts of service and contribute to making a positive impact in our communities.
For those going round trip, upon boarding, you will be given a return ticket, once payment is received or confirmed. Please keep this ticket in a secure location and treat as if it is cash. You will need to present this ticket to the cashier for the second leg of your journey. Cashiers are instructed to request payment from anyone who does not have a return ticket.
The cashier cannot confirm whether or not someone who says he has lost a return ticket was actually given one on an earlier journey. Since our tickets never expire that initial incident could have been 2 hours prior or an entire year prior. The journey between St. Thomas and St. John via Pillsbury Sound is too short for this sort of analysis. If you have lost your ticket, please give the office a call prior to boarding. If you have called within office hours and with enough lead time, perhaps we can help you. Otherwise, the cashier on board the vessel can not help in the matter and you will have to pay. Visit here for other Frequently Asked Questions. |